La Fiza’s return policy gives you an option to return items purchased on La Fiza for any reason within the specified return period. The primary criterion for returning an item is that the tags on the product should be intact, the product should be unused and preserved in its original state.
You can cancel orders only till the “Cancel Now” option remains active. La Fiza does not accept order cancelations after shipping has been approved.
For placing a return request followed by a refund you will be required to write an email to firstname.lastname@example.org within 7 days of receiving the order.
The contents of this email should include :
1) Return Request for an order stating Order ID in the subject field.
2)Your Contact Details.
You can return the product through our pickup service. You will find a pick-up option once you place a return request.
Our courier partner will collect the returnable item from your mentioned location.
La Fiza will accept the return of an item only if the following conditions are met:
1) Returns will only be eligible for Manufacturing Defects or a wrong product received.
2) Return should be initiated within 7 days of delivery of the original order by sending us an email at email@example.com with your order number and details of the return.
3)* After accepting your return/exchange request, our delivery agent will pick up the product from your address within 2-3 business days. Make sure to collect the pickup slip from the courier personnel and retain it as a document that proves that the product has been handed over to us.
4) Only after receiving it, we will inspect and initiate the refund process. (if all policy conditions are met).
5) If an exchange request has been processed for an original order, no return requests can be processed for the original order.
6) Refund for your order will be transferred to your bank account within 2-3 business days after the package has been received at our warehouse and all the return policy conditions are met.
7)In case you have purchased an item that has a free gift/offer associated with it and you are willing to return the main product, then you will be required to return the free product as well.
Note: LaFiza reserves the right to reject any return request if any of the above conditions are not met